FAQs

About Beitak

Q1: What is Beitak?

Beitak is an online home décor brand offering curated pieces that add warmth, elegance, and effortless beauty to your home.

Q2: Where are you located?

We operate online only and serve customers across Egypt.

Q3: How can I contact you?

You can reach us anytime through our page: /pages/contact

Ordering

Q1: How can I place an order?

You can order directly through our official website in just a few simple steps.

Q2: Can I modify or cancel my order?

You can request changes before the order is dispatched by contacting us through /pages/contact

Q3: Do you offer gift wrapping?

Yes, you can request gift wrapping while placing your order.

Shipping & Delivery

Q1: Do you deliver across Egypt?

Yes, we deliver to all cities across Egypt. Learn more at /policies/shipping-policy

Q2: How long does delivery take?

Orders usually arrive within one week from the date of purchase. Learn more at /policies/shipping-policy

Q3: How are shipping fees calculated?

Shipping costs appear at checkout based on the selected governorate. Learn more at /policies/shipping-policy

Returns & Exchanges

Q1: What is your return policy?

Returns are accepted within 14 days of receiving the product. Learn more at /policies/refund-policy

Q2: Can I exchange an item?

Exchanges are available within 14 days from delivery. Learn more at /policies/refund-policy

Q3: Who covers the shipping cost for returns or exchanges?

The customer covers it unless the item is defective or incorrect. Learn more at /policies/refund-policy

Payments

Q1: What payment methods do you accept?

We accept cash on delivery and bank transfers through InstaPay.

Q3: Do you offer installments?

Installments are not available at the moment.

Q3: Who covers the shipping cost for returns or exchanges?

The customer covers it unless the item is defective or incorrect. Learn more at /policies/refund-policy